How do I monitor or supervise agent calls?
How to use the Support/Agent Monitor view to monitor, coach or join an agent on a call.
Associated keywords: call monitor
Associated keywords: call monitor
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About Wave Answers
Search and find small video snippets that provide answers to your questions.
What is it?
Wave Answers is an easy-to-use, interactive video resource for asking and getting answers to questions about using your Wave IP communications system. Answers are provided in short videos, with click-by-click instructions on how to use the most popular Wave IP features and applications. And it's mobile ready, so if you need an answer on the fly, you can even search and watch videos on your mobile device.
How do I find the answer?
Just type in a key word or words and select one of the pre-populated questions in the Search function to see all the video answers related to that topic. You can also search for topics by category using the navigation links on the left, or simply click on the video icon that interests you and hit Play.