How do I cherry pick or take a call in a queue?
How agents or supervisors can select or "cherry pick" a live call in a queue.
Associated keywords: call monitor
Search and find small video snippets that provide answers to your questions.
Wave Answers is an easy-to-use, interactive video resource for asking and getting answers to questions about using your Wave IP communications system. Answers are provided in short videos, with click-by-click instructions on how to use the most popular Wave IP features and applications. And it's mobile ready, so if you need an answer on the fly, you can even search and watch videos on your mobile device.
Just type in a key word or words and select one of the pre-populated questions in the Search function to see all the video answers related to that topic. You can also search for topics by category using the navigation links on the left, or simply click on the video icon that interests you and hit Play.